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Voya / ING Reliastar Life 415 Policy No Longer Available

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Reviewed By: Rob Pinner

Rob Pinner Rob Pinner is the founder and CEO of Pinner Financial Services servicing all 50 states. Rob started his insurance career in 2002.

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Fact Check By: Holly Mitchell

Holly Mitchell’s background in life insurance insurance goes back to 1985 when she worked for her father who was a New York Life agent. Holly has a marketing degree from Auburn University and has had a life insurance license since 2008. In addition to advising life insurance for customers all around the country, Holly is our website fact checker.

Voya No Longer Selling Individual Life Insurance

Breaking News for Voya life insurance policyholders:

Voya CEO Rodney O. Martin announced during an earnings call Tuesday, October 30, 2018 that the company will discontinue selling life insurance policies to individuals to focus on more profitable segments.  Voya Financial will now adjust their focus on retirement, investment management and employee benefits.  These units have proved to be higher growth and return as well as capital light business units.

Now what should you do with your Voya Policy? First of all talk to an independent agent.

You may be just fine sticking with your current Voya – ING – Reliastar life insurance policy.  You may also want to check your rates against stronger life insurance companies that are available today.

In the past, we gave Voya Financial, formerly known as Reliastar or ING, a thumbs up for life insurance. 

You may remember the orange money commercials.  That is Voya. 

We now have to take that back as they no longer offer individual life insurance policies.


Voya gets an A rating from Standard and Poors, A rating from Fitch and an A rating from A.M. Best.


ING, or Voya Financial as it is now called, is a reliable investment firm that will now cater to workplace and institutional customers.

While ING Reliastar can trace its heritage clear back to 1885, the Des Moines, Iowa company started its operations in 1970.  The predecessor of the ING Group started to develop the company once it purchased the majority of Wisconsin National Life Insurance Company (1975) and Midwestern United Life Insurance Company (1976).  Over the following years, the insurance group expanded even more by acquiring Reliastar, Life of Georgia, and Equitable of Iowa, as well as ING Advisors Network, ING Reinsurance, and CitiStreet.  Finally, in 2014, the ING Group transitioned to the new company name of Voya Financial.


ING | Voya Home Office Contact Information

We are not ING or VOYA.  We can’t help with information about your policy but we can help you with a new updated policy from a reputable company.  We do want to provide you with contact info for service on you old and existing ING | Voya policy:

ReliaStar Life Insurance Company
ReliaStar Life Insurance Company of New York
Security Life of Denver Insurance Company

Voya Financial
230 Park Avenue
New York, NY 10169

Customer Service
Hours: 9:00am to 7:00pm ET Monday through Friday


Voya ING Reliastar Ratings


ING Reliastar possessed approximately $514 billion of assets under their management as of 2013.  As one of the top independent brokers in the nation, as well as the leading life insurance provider, this company is able to sell its products throughout the U.S.

Voya ING Reliastar continues to maintain superior ratings from leading insurance rating agencies, which is indicative of them being a stable and strong insurance provider.  A.M.Best awarded the company an “A” rating, which is the 3rd highest out of their 15 ratings.  This classification is consistent with excellent financial strength and ability to pay its claims to policyholders.  Furthermore, additional rating agencies – S&P, Fitch, and Moody’s – all report Voya Reliastar ING as having at least an “A” or Good rating.


orange money

Voya ING Reliastar Life Insurance Products


Since transitioning to the new name, Voya Financial, offers insurance products, such as term life, survivorship life insurance, variable universal life, universal life, and indexed universal life.  Let’s take a look at the different life insurance products available:

Voya Financial offers term life insurance as well as a return of premium term policy

Voya TermSmart 

This term life policy is regarded as one of the easiest and most affordable of all the policies the company has to offer.  The face amount of coverage available is anywhere between $100,000 to $1 million, and the life insurance rates will continue at a level amount throughout the guaranteed period.

The terms available include 10, 15, and 20-years of coverage.  Furthermore, the named insured also has the capability to convert this policy into one that builds cash value, such as a UL insurance policy.

Voya ROP Endowment Term

This return of premium term policy allows policyholders to financially protect their loved ones, not to mention, possibly receive 100% of their premiums returned should they survive their policy (considering certain conditions).  The premiums remain level, and the terms possible include 20, 25, and 30 years of life insurance protection.

Voya financial also offers several forms of universal life insurance policies.  Let’s take a look at a few.

Voya Universal Life CV

This life insurance policy provides a tax-deferred death benefit which is paid to the beneficiaries at the time of the insured’s passing.  The cash value is able to grow, tax-deferred, and absolutely zero tax needs to be paid until the funds are withdrawn.  Additionally, the insured has access to policy loans as well.

Voya Universal Life CV NY

Provided by Reliastar, this policy guarantees a credit to the UL policy with greater than a 2% interest rate.

Indexed Universal Life insurance

The indexed universal life insurance policy (IUL) provides a death benefit, plus it has the ability to grow a cash value and distribute tax free income depending on the performance of the market index.  In the event that the index falls, this policy also offers market protection during a loss so that the principal remains untouched.  Indexed universal life insurance plans that the insurance company offers includes Voya Indexed Universal Life Global Choice and Voya Indexed Universal Life Guaranteed Death Benefit.

Variable Universal Life Insurance

UL insurance policies offer both a protected death benefit and flexibility similar to that of universal life insurance.  Also, this policy provides the insured with the capacity to grow a cash value using approximately fifty different variable investment options from leading investment firms.  Variable UL policies offered by Voya include Variable Universal Life CV and Variable Universal Life DB.

Survivorship Universal Life Insurance

This policy insures two individuals with one single, and then the death benefit is distributed once the second policyholder dies.  These sort of life insurance policies are typically purchased by couples that are married that have the desire to provide a pay out to their children in the event of the surviving parent’s death.  Voya offers Strategic Accumulator Survivorship Universal Life and Survivorship Variable Universal Life CV.

Voya ING Reliastar Advantages

Most insurance companies have different “niches” that they gravitate toward.  While some providers might favor smokers, others prefer overweight applicants.  Voya is actually the best life insurance company for those with a familial history of cancer.  Surprisingly, even questions regarding an applicant’s family history of cancer are omitted.  If you are a consumer with cancer in your family history, the better choice is most likely going to be Voya.

Another medical condition that Voya tends to rate best in is high blood pressure.  Many companies are rather restrictive on how this condition is underwritten, often causing premiums to skyrocket.  However, with Voya/ING Reliastar, those restrictions are loosened which results in lower premiums.

As mentioned previously, you have the ability to choose from numerous options.  These options give the consumer the flexibility to select a plan most suitable for their needs.  There is really no reason to select a policy with anything less than the perfect coverage.


Should I keep ING Insurance | Voya Insurance | Realiastar?

It’s a good time to review your Voya policy to make certain that you have the best product for your circumstances. It’s certainly possible that your circumstances have changed because of life events and doing nothing is probably not the best option. Whether your policy is titled Voya Reliastar or ING, now is the time to discuss it with an insurance professional.

If the agent or agency you purchased your policy from is no longer in the picture, now’s a good time to establish a relationship with an experienced and reputable insurance professional who represents the majority of the top-rated carriers as well as Voya. This way, you have a fresh pair of eyes scrutinize the policy you purchased to make certain it will still me your needs.

If you purchased a Universal Life, Indexed Universal Life, or Variable Universal Life to accumulate wealth for retirement or to fund anticipated estate taxes or wealth transfer costs, will your policy perform sufficiently to mitigate these costs?


You Do Have Choices

Here are some of the carriers that we believe offer the best product, value, and pricing whether your need is term insurance or cash-value insurance (in no particular order):

Term Insurance

Term insurance is a smart choice for young to middle-aged adults who require a large amount of coverage to replace income, pay off debt and a mortgage, or to cover college and retirement needs.

Universal Life Insurance

A UL policy is typically used to purchase a guaranteed death benefit and at the same time accumulate wealth for retirement. Depending on your circumstances, we are likely to recommend guaranteed universal life, indexed universal life, or variable universal life.


If you have any questions about your VOYA Life Insurance product or if you want to explore other options for life insurance, feel free to contact us at any time. We would be happy to answer your questions and ensure that you’re making an educated choice for your family.  


Frequently asked Questions

How are Voya’s financial stability ratings?

Voya has been awarded very high ratings from each of the national rating companies:
A.M. Best: A
Standard & Poor’s: A
Fitch Ratings: A

Is Voya still selling new individual life insurance products?

Voya logo square

Voya CEO Rodney O. Martin announced during an earnings call Tuesday, October 30, 2018 that the company will discontinue selling life insurance policies to individuals to focus on more profitable segments.

Should I keep my Voya Policy?

First of all talk to an independent agent or independent agency. You may be just fine sticking with your current Voya – ING – Reliastar life insurance policy.  You may also want to check your rates against stronger life insurance companies that are available today.

Which company should I choose if I leave Voya?

Life insurance at 66

We represent most of the highly-rated carriers who have favorable CAP and FLOOR rates so you can continue to earn significant interest on your cash account.
North American Company for Life and Health
Midland National Life
Lincoln Financial Group
American National (ANICO)
Symetra Life Insurance Company

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