USAA Auto Insurance – Company Review

USAA Insurance

When the time comes to shop for auto insurance, do you experience a feeling of dread or are you anticipating protecting yourself from liability claims and protecting your shiny new car at the same time?

 

We have found over the years that there are two types of auto insurance shoppers; those that want the cheapest monthly payment, and those who want value combined with outstanding customer and claims service.

 

Believe it or not, in some cases, you can actually get both, especially if you qualify to purchase a policy from USAA Auto Insurance. Why not take just a few more minutes to learn why?

 

NOTE: We are not USAA Auto Insurance. To speak with a USAA Insurance representative, you can reach them at (800) 531-8555 or contact them through their website USAA.com.

USAA Main Mailing Address:
USAA
9800 Fredericksburg Rd.
San Antonio, TX 78288

 

About USAA Auto Insurance

 

USAA, also known as the United Services Automobile Association, was established in the 1920s by a group of 25 Army officers who were frustrated by not being able to get life insurance because they were considered high-risk by most insurance companies.

After its founding, the leaders at USAA began to offer other insurance and financial products that military members and their families would need to protect themselves and plan for their financial futures.

Since its inception, USAA has grown its insurance footprint to over 8 million members (policyholders) and has a net worth of over $19 billion. Through conservative leadership and dedication to its members, USAA has won awards from organizations like Forrester Research, Council of Better Business Bureaus, and Fortune 500.

While offering a comprehensive list of insurance products and delivering extraordinary customer service to its customers, USAA has become the fifth largest insurance company in the U.S. even though they do not sell policies to the general public.

 

USAA’s Financial Stability Ratings

USAA life insurance

 

Insurance companies with high financial ratings demonstrate that the promises made in the insurance contract with a policyholder will be kept and paid as long as the policy remains in force. USAA demonstrates the company’s financial stability through national rating services as follows.

 

Rating OrganizationCompany Rating
A.M. BestA++
Standard & Poor’sAA+
Moody’s Investors ServiceAaa
JD Power5 Stars for overall customer satisfaction

 

Not only do these ratings represent the company’s current financial stability but these ratings are an indication for a positive company outlook in the long term.

 

USAA’s Insurance Products

 

It has always been the intention of USAA to offer a comprehensive list of financial and insurance products to help military families protect themselves and plan their financial future. By offering a complete portfolio, USAA can help military families help themselves.

 Here is a list of the insurance and financial products offered by USAA: 

 

Home & AutoLife InsuranceHealth InsuranceFinancial ProductsReal Estate
Auto InsuranceTerm Life InsuranceDental InsuranceAnnuitiesVA Loans
HomeownersWhole Life InsuranceVision InsuranceMutual FundsEquity Loans
RentersUniversal LifeMedicare529 PlansFirst-Time Buyer
CondosHealth InsuranceStocks & Options
Flood InsuranceShort term MedicalCDs
Rental PropertyFixed Health PlanChecking
MotorcycleSavings
Boat InsuranceMortgage Loans
RV InsurancePersonal Loans

 

USAA Auto Insurance

 

Most people know that USAA is for military members and their families but their eligibility requirements are broader than that. Here are the eligibility requirements that will allow you to purchase insurance and financial products from USAA. According to the USAA website, the company’s membership is open to the following:

 

Active Duty Military, Guard, or ReserveThis includes individuals who are currently serving in the U.S. Air Force, Army, Coast Guard, Marines, Navy, National Guard, and Reserves.
VeteransThose who have retired or separated from the U.S. military with an Honorable discharge.
Family MembersWidows, widowers and un-remarried former spouses of USAA members who joined USAA prior to or during the marriage and individuals whose parents joined USAA.
Cadets & MidshipmenCadets and midshipmen at U.S. service academies or affiliated academy preparatory schools, in advanced ROTC or on ROTC scholarship, plus officer candidates within 24 months of commissioning.

 

The auto insurance provided by USAA has all of the coverages that are available on the Personal Auto Policy form. Applicants can pick and choose coverages, limits, and deductibles based on their individual needs.

 

COVERAGEDESCRIPTION
Bodily Injury LiabilityPays for injuries to other drivers or passengers in an at-fault accident subject to the limits in the policy.
Property Damage LiabilityPays for repairs or replacement of another person's vehicle or property during an at-fault accident subject to the limits of the policy.
Medical PaymentsMedical Payments covers medical expenses for you and other passengers in your vehicle in an accident no matter who's at fault. This coverage will even cover you for injuries sustained in another person's vehicle or as a pedestrian up to the limit in the policy.
Personal Injury Protection (PIP)PIP covers the driver, all passengers, or a pedestrian involved in an accident no matter who's at fault. PIP helps pay for medical expenses, lost wages, loss of services, and funeral expenses up to the policy limits. This coverage is typically mandatory in "no-fault" states.
Uninsured/Underinsured MotoristUninsured/Underinsured motorist covers your medical expenses if the other driver (at-fault) is uninsured or underinsured. Some states also allow uninsured/underinsured property damage that covers your vehicle as well.
Comprehensive CoverageComprehensive coverage pays to repair or replace your vehicle after a non-collision event such as fire, vandalism, theft, or acts of nature subject to your deductible.
Collision CoverageCollision coverage pays to repair or replace your vehicle after an accident that involves another vehicle or object subject to your deductible.
Emergency Roadside AssistanceRoadside assistance is available if you are locked out of your vehicle or required roadside assistance like a tire change or fuel for an empty tank. Your coverage for each event is subject to the limit you purchased on your policy.
Rental ReimbursementRental reimbursement helps pay for rental expenses if you are in an at-fault accident or
hit by an uninsured driver. Most policies will have a limit per-day and per-accident.

 

Besides these standard coverages that protect you, your family, passengers, and your vehicle, USAA also offers Accident Forgiveness which means if you remain accident-free for five years at USAA, your premium won’t go up after one at-fault accident. In some states, you can even purchase this money-saving feature.

 

USAA Auto Insurance Discounts

 

discount icon

 

Like many other auto insurers, USAA offers a long list of discounts that can reduce your insurance premium if you qualify for them.

  • Auto Safety Features
  • Anti-Theft Device
  • Claim Free
  • Defensive Driver
  • Distant Student
  • Driver’s Education
  • DriveSync App
  • Early Signing (Advance Purchase)
  • Family Legacy
  • Good Student
  • Low annual Mileage
  • Loyalty Discount
  • Married
  • Multi-Policy (Bundling)
  • Multi-Vehicle
  • New Vehicle
  • AutoPay
  • Paperless Docs
  • Safe Driver
  • Senior Driver
  • Lojack Vehicle Recovery
  • VIN Etching
  • Young Driver

 

USAA Auto Insurance Rates

 

Calculating your auto insurance rate if you are eligible to purchase from USAA depends on several underwriting factors about you and your other listed drivers and the vehicle(s) you will be insuring. Although we cannot provide your actual insurance rate without the underwriting information, we can demonstrate how USAA compare with other national auto insurers based on average provided by the companies:

 

Insurance CompanyAverage Annual Premium
USAA$1,057
GEICO$1,485
Nationwide$1,283
State Farm$1,613
Allstate$2,021
Progressive$1,708

As you can see by the national average rates of USAA versus other high-rated national carriers, you can save money on your car insurance if you qualify to purchase auto insurance from USAA. These rates are based on national average driver information and vehicle information with the driver having a “Good” credit score of 670 to 739.

 

The Bottom Line

 

Even if you qualify to purchase car insurance or other insurance products, USAA may not be the best fit for your circumstances and budget. As with any insurance company, there are pros and cons to doing business with them. Here is what consumers are saying about USAA Auto Insurance:

  • Wallet Hub: 4 out of 5 stars – 191 reviews
  • JD Power: 5 stars for overall customer satisfaction
  • com: 4.7 out of 5 stars – 188 reviews
  • Trustpilot: 2 out of 5 stars – 212 reviews